Support

For SIMOSphere AI Microsoft 365 Connector subscribers

English

How to reach us

Email: [email protected]
Status page: status.simosphereai.com
MCP Server: smithery.ai/servers/simosphereai/m365-governance

Response times by plan

Plan	First response (business hours, CET)	Severity-1 (production down)
Standard	2 business days	8 business hours
Professional	4 business hours	2 business hours
Enterprise	1 business hour	30 minutes

What we need from you

Your Marketplace subscription ID (visible in Partner Center).
Your tenant ID (Microsoft Entra Directory ID).
The connector dashboard URL where the issue was observed.
Approximate UTC timestamp — log lookup is much faster with one.

Deutsch

So erreichen Sie uns

E-Mail: [email protected]
Status-Seite: status.simosphereai.com
Dokumentation: github.com/SIMOSphereOS/simosphereai-mcp-m365-connector/docs

Reaktionszeiten je Plan

Plan	Erstantwort (Geschäftszeiten, MEZ)	Severity-1 (Produktion down)
Standard	2 Werktage	8 Geschäftsstunden
Professional	4 Geschäftsstunden	2 Geschäftsstunden
Enterprise	1 Geschäftsstunde	30 Minuten

Was wir benötigen

Ihre Marketplace-Subscription-ID (im Partner Center sichtbar).
Ihre Tenant-ID (Microsoft-Entra-Verzeichnis-ID).
Die Connector-Dashboard-URL, an der das Problem aufgetreten ist.
Ungefährer UTC-Zeitstempel — Log-Lookup ist damit deutlich schneller.

Smithery MCP Registry MCP.so Directory Homepage

Engineered at SIMO GmbH · Aschaffenburg, Germany · [email protected]